30-Day Return Policy
Choose Hope is proud of the product lines we have created, and we are committed to your complete satisfaction. We are happy to accept returns or exchanges on items that are in the original packaging and new with all tags attached. All products must be returned to us within 30 days of the date of purchase. Any items that have been customized or personalized cannot be returned or exchanged. Please note that we do charge a restocking fee of 25% for any returns totaling $300 or more. This will be deducted from the credit given upon receipt of the returned goods.
Choose Hope strives to make your returns as easy and painless as possible. In addition to the information in this section, you can find everything you need to know in the paperwork sent with your order AND you can print a PRODUCT RETURN FORM here. If you have any questions or concerns, please feel free to contact us by phone at 888-348-4673 or via email at firstname.lastname@example.org.
How to Make a Return
Returning a package to us is simple - just follow the steps below!
1. Complete Parts A, B, and C on the PRODUCT RETURN FORM.
2. Box up your product(s) along with the completed form in a mail-safe container.
3. Mail the package via a traceable method such as UPS, FedEx, or USPS to the following address:
Choose Hope, Inc.
1261 W. Main Street
Sun Prairie, WI 53590
Upon receipt of your package, we will process your return promptly and contact you if there are any questions or concerns.
Exchanging an Item
Choose Hope is always happy to assist customers with exchanges. We realize that ordering online can create some difficulty with accurate sizing, colors, etc. On PART B of the PRODUCT RETURN FORM, please list the items you would like to receive in exchange for the returned ones. We will be happy to adjust your total, if necessary, and send the products out at our expense in a prompt and timely manner.
Returning a Defective or Damaged Item
Sometimes, in spite of our best efforts, a defective, damaged or incorrect item gets sent out. When this happens, please contact us immediately at 888-348-4673 or via email at email@example.com. To expedite the process, we ask that you have your order number available as well as the details of the problem. We will be happy to send a pre-paid shipping label for you to use to return the item to us for a replacement or a full refund.
PLEASE READ THIS CAREFULLY
Choose Hope, Inc. is committed to supporting the cancer community. We want to help! That's why we're making this file available for download. However, we also have to pay close attention to how our brand and our materials are used in public. So before you download, please make sure you understand and agree to the following conditions. If you do not agree, do not download the file.
BY DOWNLOADING THIS FILE YOU AGREE TO THE FOLLOWING:
Download Cancer Awareness Ribbon Colors
Download Cancer Color Wheel
Download Calendar of Cancer Awareness Months