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FREE SHIPPING on orders $75 or more. Learn more

Shipping Policy


 


Choose Hope Domestic Shipping Options

• USPS First Class Mail (for packages weighing less than 11 oz.)
• USPS Priority Mail
• UPS Ground
• UPS 3 Day Select
• UPS 2nd Day Air
• UPS Next Day Air (usually guaranteed by 10:30 am)

General Shipping Policy

Choose Hope prides itself on shipping quickly and efficiently.  Please allow 24-48 hours for us to process and ship your orders that are shipping via normal shipping methods.  If you requre faster shipping, please choose an expedited shipping method.  PLEASE NOTE that all expedited shipment orders (Next Day Air, 2nd Day Air, 3 Day Select)  ship out every day of the week, Monday-Friday, as long as the order is placed by 3:00 pm central time.  Please remember that these time frames DO NOT include Saturdays, Sundays, or Holidays. For example, if a package is shipped out Next Day Air on Friday, it will be delivered the following Monday. Please Note:  UPS does not include the day that a package ships as the first day.  If a package is shipped on a Tuesday and it is going 2nd Day Air, it will arrive at its destination on Thursday.  All customers will receive an email tracking number as soon as the package is metered. 

Free Shipping

Free Shipping on US retail orders totaling $75 or more!*  No fine print or special clauses.  All US retail orders will receive free shipping.  All Day.  Every Day.  And we don't make you wait longer to ship out your order like some other companies do.  All orders are important to us regardless of how they ship.  No code is required.  Qualifying orders will see free shipping applied in the shopping cart. *Does not apply to wholesale or international orders.

For UPS Ground delivery times, please refer to the Ground Service Map below.

If you choose USPS First Class or Priority Mail, your order will ship out as stated above.  However, Saturday is a delivery day for these options.  Orders sent via Priority Mail take 2 - 5 days.  First Class can take longer depending on your location.  Please note that the USPS tracking system is not as efficient as that of other carriers.  Typically, you will be able to see that the package has left our facility and it is then updated when and where the package arrives at its destination.

Shipping Charges/Shipping Estimator

Charges are based on the exact weight of your order.  Please note that you may check your shipping charges at any point in your shopping process as long as you have one or more items in your cart.  Use our shipping estimator found on every cart page.  Please note that we DO NOT add additional handling fees.  Shipping is NOT a source of income for us!

In-Store Pickup

We are happy to offer the option for order pickup at our facility if you live in or around the area of Madison, WI.  We are located at 1261 W. Main Street in Sun Prairie, WI.  Feel free to place your order online and choose the "In-Store Pickup" as your shipping method.  When your order is received, an email will be sent letting you know when your order will be ready for pickup.  As always, you are welcome to come in and shop anytime! Our facility is open to the public from 9-4 pm Modays through Fridays.

Where Do We Ship To?

Choose Hope ships to all 50 United States as well as APO/FPO addresses.  If you are shipping to an APO/FPO address or to a PO Box, you MUST use First Class or Priority Mail.

International Shipping

Currently, Choose Hope ships to:  Andorra, Anguilla, Australia, Austria, Belgium, Botswanna, Canada, Denmark, Dominican Republic, Faroe Islands, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, Saint Martin, Saint Maarten, Scotland, Spain, Sweden and Switzerland, Trinidad and Tobago, United Kingdom.

We use USPS International shipping options; First Class and Priority.

Customs Information:

  • Risk of loss and title for merchandise shipped internationally will pass to the customer upon our delivery to the carrier. You may be subject to import duties and taxes which are assessed once a shipment reaches your country. Additional customs clearance charges must be paid by you; Choose Hope has no control over these charges and cannot predict what they may be.
  • When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
  • Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from ChooseHope.com, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.
  • International customs regulations require that the value of packages being sent internationally is clearly marked on the outside of the package.

Lost or Stolen Packages

Due to an increase in package theft, Choose Hope cannot accept responsibility for any packages that are lost or stolen. To reduce the chances of this happening, we encourage you to ship to a business or a single family residence, If you have concerns prior to placing an order, please contact us and we will offer suggestions on how best to make sure your package arrives to your destination safe and sound!

Sales Tax

Please NOTE that customers shipping to Wisconsin Addresses will be charged 5.5% state sales tax. 

Refused Shipments

If you decide to refuse any shipments from ChooseHope.com, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to ChooseHope.com. This amount will be deducted from your merchandise refund.

Shipping and Handling Questions

If you have any other questions or problems concerning our shipping policy, please feel free to call us at 888-348-4673 x105 or email shipping@choosehope.com.

 

 

PLEASE READ THIS CAREFULLY

Choose Hope, Inc. is committed to supporting the cancer community. We want to help! That's why we're making this file available for download. However, we also have to pay close attention to how our brand and our materials are used in public. So before you download, please make sure you understand and agree to the following conditions. If you do not agree, do not download the file.

BY DOWNLOADING THIS FILE YOU AGREE TO THE FOLLOWING:

  1. The sheet you are about to download ("Cancer Awareness Ribbon ColorsCancer Color WheelCalendar of Cancer Awareness Months") is the copyrighted material of Choose Hope, Inc.
  2. "Choose Hope" and the Choose Hope logo are registered trademarks of Choose Hope, Inc.
  3. This is a license. It is nonexclusive and revocable. Your use of the file (and the sheet) is subject to all of its terms and conditions.
  4. You may not make any changes or modifications to the sheet.
  5. You may not remove or alter any branding, copyright or trademark notice appearing on the sheet.
  6. Our trademarks may never be used in any manner likely to cause confusion, disparage or dilute the Choose Hope brand and/or as indicators of source or endorsement for any product or service that is not authorized or supplied by Choose Hope, Inc.
  7. You may reproduce (in hard copy only), distribute (for no charge only) and publicly display the sheet, conditioned upon your compliance with these terms. Choose Hope, Inc. expressly reserves all other rights.
  8. Choose Hope, Inc. may revoke this license at any time, in its sole discretion.

Download Cancer Awareness Ribbon Colors

Download Cancer Color Wheel

Download Calendar of Cancer Awareness Months