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Shipping Policy
Choose Hope Domestic Shipping Options
• USPS First Class Mail (for packages weighing less than 11 oz.)
• USPS Priority Mail
• UPS Ground
• UPS 3 Day Select
• UPS 2nd Day Air
• UPS Next Day Air (usually guaranteed by 10:30 am)
Shipping Policy
Choose Hope prides itself on shipping quickly and efficiently. Allow 24-48 hours for us to process and ship your orders that are shipping via normal shipping options. PLEASE NOTE that all expedited shipment orders (Next Day Air, 2nd Day Air, 3 Day Select) ship out every day of the week, Monday-Friday, as long as the order is placed by 3:00 pm central time. Please remember that these times frames DO NOT include Saturdays, Sundays, or Holidays. For example, if a package is shipped out Next Day Air on Friday, it will be delivered the following Monday. Please Note: UPS does not include the day that a package ships as the first day. If a package is shipped on a Tuesday and it is going 2nd Day Air, it will arrive at its destination on Thursday. All customers will receive an email tracking number as soon as the package is metered.
For UPS Ground delivery times, please refer to the Ground Service Map below.
If you choose USPS First Class or Priority Mail, your order will ship out as stated above. However, Saturday is a delivery day for these options. Orders sent via Priority Mail take 2 - 5 days. First Class can take longer depending on your location. Please note that the USPS tracking system is not as efficient as that of other carriers. Typically, you will be able to see that the package has left our facility and it is then updated when and where the package arrives at its destination.
Shipping Charges/Shipping Estimator
Charges are based on the exact weight of your order (catalogs will add an additional 2 ounces). Please note that you may check your shipping charges at any point in your shopping process as long as you have one or more items in your cart. Use our shipping estimator found on every cart page. Please note that we DO NOT add additional handling fees. Shipping is NOT a source of income for us!
In-Store Pickup
We are happy to offer the option for order pickup at our facility if you live in or around the area of Madison, WI. We are located at 1261 W. Main Street in Sun Prairie, WI. Feel free to place your order online and choose the "In-Store Pickup" as your shipping method. When your order is received, an email will be sent letting you know when your order will be ready for pickup. As always, you are welcome to come in and shop anytime!
Where Do We Ship To?
Choose Hope ships to all 50 United States as well as APO/FPO addresses. If you are shipping to an APO/FPO address or to a PO Box, you MUST use First Class or Priority Mail. If you are a Canadian resident, please contact Rainbow of Hope at www.rainbowofhopecanada.ca or by phone at 866-616-4673 to place your order.
International Shipping
Currently, Choose Hope ships to: Andorra, Australia, Botswanna, Denmark, Faroe Islands, Finland, France, Germany, Great Britain, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, Scotland, South Africa, Spain, Sweden and Switzerland.
We use USPS International shipping options; First Class, Priority, and Express.
Customs Information:
Risk of loss and title for merchandise shipped internationally will pass to the customer upon our delivery to the carrier. You may be subject to import duties and taxes which are assessed once a shipment reaches your country. Additional customs clearance charges must be paid by you; Choose Hope has no control over these charges and cannot predict what they may be.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from ChooseHope.com, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.
International customs regulations require that the value of packages being sent internationally is clearly marked on the outside of the package.
Backorders
Items not in stock will be labeled as backordered on the site. Should you choose to add a backordered item to your cart, it will be sent out at a later date at our expense.
Sales Tax
Please NOTE that customers shipping to Wisconsin Addresses will be charged 5.5% state sales tax. All other states are exempt from sales tax.
Refused Shipments
If you decide to refuse any shipments from ChooseHope.com, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to ChooseHope.com. This amount will be deducted from your merchandise refund.
Shipping and Handling Questions
If you have any other questions or problems concerning our shipping policy, please feel free to call us at 888-348-4673 x105 or email shipping@choosehope.com.
