Find answers to the frequently asked questions to all things shipping. Have peace of mind before your order ships or arrives at your door. If you’re not seeing the question you have, feel free to contact us. We’ll be happy to get back to you with an answer.
I just placed my order. When will it ship?
We ship as quickly and efficiently as possible. As long as the item(s) ordered are in stock, our goal is to ship your order within 3 business days. If you order an item that is currently out of stock, we will ship your order as soon as the replenishment stock is available. Our office is open Monday-Friday and is closed on weekends and holidays. Please note, we reuse shipping boxes whenever possible to lessen our impact on the environment.
What is the typical time in transit?
The normal time for a package to get to your shipping address depends on where you live. We ship out of Wisconsin. Packages going to the mid-West should deliver in 1-3 days, East and West coast may take 4-5 days and international greater than this, but this is all dependent on carrier, weather and weekends.
What if I need my order ASAP?
If you need your order quickly, just choose an expedited shipping method. All expedited shipment orders (Next Day Air, 2nd Day Air, 3 Day Select) will ship out the day they are placed (Monday-Friday) as long as the order is placed by 12pm central time. Please remember these time frames DO NOT include Saturday’s, Sunday’s or Holidays. For example, if a package is shipped Next Day Air on a Friday, it will deliver on Monday. Please note UPS does not include the day that a package ships as the first day, if a package is shipped on a Tuesday going 2nd day, it will arrive on Thursday. Please note Choose Hope is not responsible for weather related delays or delays caused by the shipping carrier.
Can I pick up my order if I live in the area?
We are happy to offer the option for order pickup at our offices (now located in Madison, WI). We are located at 1 Science Ct, Suite LL07, Madison, WI 53711. Feel free to place your order online and choose Pick-up as your shipping method. We will send you an e-mail letting you know when your order will be ready for pick-up. If you would like to see an item before ordering and want to stop by to look at the product, please feel free to do so between 9am and 3:30pm Monday-Friday.
Where do we ship to?
Choose Hope ships to all 50 United Stats as well as APO/FPO address.
Choose Hope ships to a number of countries, if you are not finding your country as an option for entering your ship to address, please contact customer service.
Am I responsible for customs duties and taxes?
Risk of loss and title for merchandise shipped internationally will pass to the customer upon our delivery to the carrier. You may be subject to import duties and taxes which are assessed once a shipment reaches your country. Additional customs clearance charges must be paid by you; Choose Hope has no control over these charges and cannot predict what they might be.
When orders shipped internationally reach the destination country, they may be subject to custom clearance procedures which can cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from choosehope.com, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.
International customs regulations require that the value of packages being sent internationally is clearly marked on the outside of the package.
What if my package is lost or stolen?
We do our very best to verify addresses and make sure your package is going directly to you or your recipient, we may even call or e-mail you if our system cannot verify your address. But once it leaves us, we can no longer accept the liability for lost or stolen packages. To reduce the chances of this happening, we encourage you to ship to a business or a single-family residence. If you have concerns prior to placing an order, please contact us and we will offer suggestions on how best to make sure your package arrives to your destination safe and sound!
Do I have to pay sales tax?
Choose Hope complies with all tax regulations, depending on tax laws in your state, we may or may not need to charge you sales tax. Our checkout system is programmed to follow all laws and will apply sales tax if/when appropriate.
Can I refuse my order?
You can, but you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Choose Hope. This amount will be deducted from your merchandise refund.
Still have questions?
If you have any other questions or problems concerning our shipping policy, please feel free to call us at 888-648-4673 or e-mail [email protected].