Last updated: May 11, 2015
Choose Hope wants to make sure you understand how we collect and use your personal information.
About This Policy
When we refer to the “Site” we’re talking about www.choosehope.com and all of its mobile applications.
This Policy does not apply to any information you may provide to us through other means; for example, at a live event, via mail, or via telephone. Likewise, this Policy does not apply to information collected directly or indirectly by our third party service providers, such as credit card processors.
You may unsubscribe from our email distribution list by using the “Unsubscribe” link in an email you will receive from us. In the event you unsubscribe or otherwise opt out of receiving email from us, you will not receive email notices and it will be your responsibility to review this Policy periodically for changes and updates. You may not be able to receive notices from us if your cookies are not set to accept and/or are disabled. Your continued use of the Site following the posting of changes to this Policy will mean that you accept such changes.
What Type Of Information Does Choose Hope Collect?
Information You Provide To Us
We collect the personal data that you provide to us. This includes your contact, registration and billing information for purposes of order fulfillment. By way of example: when you order from Choose Hope we need to know your name, company, email address, telephone number, billing address, shipping address, credit card number, CSC code and expiration date. This allows us to process and fulfill your order and to notify you of your order status. If you are a Wholesale Customer, we also collect your Federal EIN and W-9, applicable State tax ID numbers, accounts payable information, credit references and company history.
We collect the optional personal data that you choose to volunteer while using the Site. This includes but is not limited to demographic, and other personally-identifying information, including your connection to the cancer community. You need not provide us with any such information.
If you communicate with us regarding the Site or our services, we may collect any information that you provide to us.
Information From Other Sources
We sometimes supplement the information that we receive with information from other sources. Such outside information includes (but is not limited to) updated delivery and address information from carriers or third parties; page-view information; search term and search result information;Site usage; credit history and like information from credit bureaus. We may also collect information you choose to share with us through social networking sites such as (but not limited to) facebook®, Twitter® and Pinterest®
We also collect information about your system and how you use the Site. We use analytic and reporting technologies to record non-personal information such as Internet domain and host names, browser software, operating system types, page views, clickstream patterns, and the dates and times you access the Site. We may use a variety of methods for automatically collecting such “passive” information. We contract with third party vendors to help manage, monitor and optimize the Site and to help us measure the effectiveness of our services. To do this, we may use web beacons and cookies.
We are able to determine the IP address from which you access the Site. Essentially, your IP address is a numerical address that is used by computers connected to the Internet to identify your computer so that data (such as web pages you want to view) can be transmitted to you. Your IP address does not tell us who you are.
- For Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx
- For Google Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647
- For Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
- For Apple Safari 5: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
What About Children’s Privacy?
Choose Hope does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register at Choose Hope or send any information about yourself to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us: [email protected]
What Does Choose Hope Do With The Information It Collects?
Choose Hope uses the personal information we collect from you to help us deliver your order, to contact you about your order if we have questions, to track the use of the Site and to improve the Site to serve you better.
If you opt to have your email address included on our email distribution list, we will use the email address you provide to send you notices, newsletters and promotions. If you wish to be removed from our distribution list after having signed up, please email us at [email protected]. You may also use the “Unsubscribe” feature in the email you receive.
When Will Choose Hope Disclose My Information to Third Parties?
Choose Hope does not share, rent or trade your personal information with third parties for promotional purposes. We may use your passive, non-personal information for purposes of online marketing, as described below.
We may sell information we collect on the Site in conjunction with the disposition of Choose Hope’s assets in bankruptcy and/or through merger or acquisition. In the event Choose Hope goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, your personal information will likely be among the assets transferred.
We reserve the right to disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with the law or with legal process or government request served on us; (b) protect and defend our rights or property; or (c) act under exigent circumstances to protect the personal safety of a user of the Site, or the public.
As needed we may also disclose information we collect on the Site to third-party service providers we retain to provide goods and services to us, including but not limited to those providing reports, analyses, technical support, hosting and maintenance, credit card processing, fraud screening and developing applications. We cannot guarantee that such third parties will not disclose your personal information.
We use Google AdWords Remarketing. This service enables third-party vendors, including Google, to advertise Choose Hope across the internet. AdWords remarketing will display relevant ads tailored to you based on which parts of the Choose Hope website you have viewed, by placing a cookie on your computer. THIS COOKIE DOES NOT IDENTIFY YOU. The cookie is used to say, “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only to display ads that are relevant to you.
The security of your personal information is important to us. When you place an order with Choose Hope through the Site, we encrypt your sensitive information (such as credit card numbers) using secure socket layer technology (SSL).
Our credit card processing provider is Authorize.net. Choose Hope is not authorized to make any representations regarding this provider’s security policies or procedure. We encourage you to contact Authorize.net.directly to obtain such information.
People who try and bypass security systems, or “hackers,” are often very skilled at breaking through security systems, and therefore we can make no guarantee that your information will be 100% safe. For your own information and protection on the Site and on the Internet in general, please keep in mind that whenever you voluntarily disclose personal information, that information can be collected and used by others. Similarly, if you post personal information in public places, you may receive unsolicited e-mail messages.
How Can I Access My Personal Information?
You may contact us to update, correct and request information about the data we collect about you, by sending an email to: [email protected]. We may require proof of your identity before providing any such information. To the extent the law permits us to do so, we reserve the right to refuse to provide you with copies of your personal data if reasonably necessary due to administrative or technical burden, expense or security concerns.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back-up our systems to protect information from inadvertent loss means that a copy of your personally identifiable information may exist in a non-erasable form that will be difficult or impossible for us to locate. After receiving your request, however, all personally identifiable information stored in databases we actively use and other readily searchable media we control will be updated, corrected, changed or deleted, as appropriate, as soon as reasonably practicable.
The Site may contain links to other websites not owned or operated by Choose Hope. If you click on such a link, you may be taken away from the Site to an entirely different website. This Policy applies only to the Site and not to any third-party website that may be accessed through links on the Site. We encourage you to be aware when we link to other websites and to read the privacy policies or statements of each and every such website.
We welcome feedback regarding this Policy. If at any time you believe that the Site has not adhered to this Policy, please contact us and we will use commercially reasonable efforts to promptly investigate and, if necessary, correct the problem.